
Employee Benefits Manager
2 weeks ago
We're seeking an experienced Benefits Administrator to join our team in a dynamic and supportive environment.
The ideal candidate will have 4–8 years of experience in US/Canada benefits operations, strong HRIS expertise, and proven skills in compliance, issue resolution, and stakeholder management.
Benefits Administration- Manage employee eligibility, coverage start/end, and ongoing maintenance of benefits records.
- Process and record benefit enrollments, life events, and terminations in HRMS and related systems.
- Ensure accurate reflection of payroll elements linked to benefits compensation.
- Act as primary liaison with external benefits vendors.
- Manage vendor requests, escalations, and troubleshooting.
- Handle employee requests, mandatory notifications, and issue resolution with a strong customer service focus.
- Maintain and update vendor site access and contact information.
- Monitor feeds, timings, reporting, and manual interventions in benefits platforms.
- Support testing and configuration during open enrollment and system changes.
- Ensure data integrity across HRIS, vendor platforms, and payroll systems.
- Validate and process vendor invoices.
- Conduct reconciliations across Dayforce, vendor records, invoices, and payroll.
- Support open enrollment, ACA/COBRA (US), and provincial benefits compliance (Canada).
- Assist with 5500 filings, census files, and insurance audits.
- Review and update standard operating procedures (SOPs) to align with compliance and business needs.
- Proactively identify and resolve recurring issues (e.g., Prudential file errors, COBRA access challenges, two-step verification).
- Partner with US & Canada HR/Total Rewards teams for escalations and policy clarifications.
We value practical thinking over buzzwords, and velocity over bureaucracy.
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