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Order Management Specialist

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Bengaluru, Karnataka, India beBeeOrder Full time ₹ 12,00,000 - ₹ 15,00,000

Job Title:

Order Management Expert

Key Responsibilities:

  • Manage end-to-end order processing activities to ensure timely and accurate entry, tracking, and fulfillment of customer orders in alignment with service level agreements (SLAs).

Required Skills and Qualifications:

  • Collaborate with internal teams including sales, supply chain, logistics, and finance to resolve discrepancies and ensure smooth order execution.
  • Analyze order trends, identify potential bottlenecks or errors in the order lifecycle, and recommend process improvements to enhance operational efficiency.
  • Monitor system alerts and exceptions, proactively addressing issues such as stock unavailability, pricing errors, and shipment delays.
  • Ensure compliance with company policies and customer requirements regarding billing, shipping, and documentation.
  • Maintain accurate and up-to-date records in order management systems, and prepare regular reports on order status, backlog, and key performance metrics.
  • Support continuous improvement initiatives by contributing to automation projects, workflow optimization, and customer experience enhancement.
  • Respond promptly to internal and external inquiries, providing excellent service and resolving issues effectively to maintain customer satisfaction.
  • Uphold data integrity and confidentiality while handling sensitive customer and business information.

Benefits:

  • Enhance operational efficiency through process improvements.
  • Improve customer satisfaction through prompt and effective issue resolution.

Work Environment:

Our team is committed to creating a positive work environment where employees feel valued and supported. We believe in fostering a culture of collaboration, innovation, and continuous learning.