Technical Support Operations Manager

23 hours ago


Kottayam, Kerala, India beBeeCustomerService Full time ₹ 80,00,000 - ₹ 1,20,00,000

We are seeking a seasoned leader to drive our technical support operations. This role is responsible for driving world-class customer satisfaction while meeting target goals.

This position will oversee process improvements, motivate staff to analyze and resolve software or system-related issues, and provide guidance to evolve operations.

Key Responsibilities:

  • Drive supervisors and staff performance
  • Enhance team efficiency and effectiveness
  • Monitor operational activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends)
  • Address customer satisfaction issues
  • Coach and develop employees
  • Participate in hiring new team members
  • Perform HR-related administrative tasks
  • Lead weekly meetings and conduct regular employee reviews

Requirements:

  • 8+ years of experience in technical support
  • 4+ years of experience in supervisory or management roles
  • Proficient in Microsoft Office suite
  • Salesforce and CRM experience required
  • Prior experience in data-driven environments
  • Excellent time management and attention to detail skills
  • Superior analytical and conflict resolution skills
  • Ability to lead and coach employees

Brite Systems is an equal opportunity employer. We value diversity and inclusion in the workplace.



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