Technical Support Specialist

1 day ago

Kottayam, Kerala, India beBeeSupport Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Technical Support Specialist

Job Description:

In this role, you will provide first- and second-level technical support to our global employees across various sites. Your primary focus will be on ensuring timely operational and technical support for personal computers and troubleshooting of all domestic computer hardware and software issues.

Key Responsibilities:

  • Troubleshooting and Resolution: Provide prompt and effective troubleshooting, resolution, and documentation of all problems and service requests.
  • Documentation and Knowledge Management: Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages.
  • Deployment and Inventory: Manage deployment and rollout of software and hardware, as well as maintain an accurate inventory of client assets.
  • Cybersecurity: Collaborate with the Cybersecurity team to ensure all network assets are secured.
  • Problem Management: Update problem management database with timely and meaningful information in accordance with desktop service levels.
  • Knowledge Sharing: Gather and log relevant information about issues and attempts to resolve them, utilizing knowledge base tools to assist in troubleshooting efforts.

Required Skills and Qualifications:

  • Education: Internship or degree in Computer Science or related field.
  • Experience: 2+ years of experience in Desktop and/or Helpdesk support.
  • Software Proficiency: Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Languages: Fluent in English; additional languages are a plus.
  • Clients: Experience working with international clients in USA and Europe.
  • Microsoft Office: Proficient knowledge of Microsoft office, knowledge of SAP is an asset.

Benefits:

  • Knowledge Sharing: Assist in creating and maintaining our knowledge base to support users.

Others:

  • Team Collaboration: Utilize collective knowledge of teammates and supervisors to resolve issues.
  • Professional Development: Opportunities for professional growth and development in a dynamic environment.

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