Technical Support Specialist

2 days ago

Kottayam, Kerala, India beBeeAccessibility Full time US$ 26,000 - US$ 40,000

About us

Our team is dedicated to supporting a nonprofit organisation that focuses on closing the employment gap for individuals with disabilities.

This organisation has successfully merged human services with business acumen, proving the competitive advantage of inclusive employment.

One of their flagship programs empowers blind and low-vision professionals by pairing them with trained visual interpreters, enabling seamless real-time support in technical work environments.

The role involves bridging accessibility gaps in fast-paced, highly technical environments.

You will work closely with a blind Data & Appliance Analyst, providing visual interpretation, data summarization, and navigation assistance within platforms like Azure Portals, Excel, and Visual Studio.

The client uses JAWS and VoiceOver screen readers.

Key Responsibilities:

  • Review and make basic code changes.
  • Create and manage spreadsheets for data tracking and analysis.
  • Utilize formulas, pivot tables, and other Excel tools to streamline workflows.
  • Assist in converting and formatting documents to meet accessibility standards.
  • Summarize meetings, manage task follow-ups, and track progress in collaboration with team members.

Requirements:

  • Basic coding knowledge
  • Understanding of how code is structured and ability to identify components like classes and functions.
  • Proficiency in Microsoft Excel
  • Comfortable working with large data sets and using intermediate Excel functions.
  • Strong Communication Skills
  • Ability to provide support in a clear, professional manner.
  • Maintain clear, professional communication in English, both written and verbal.
  • Willingness to learn
  • Openness to training in accessibility standards and related tools
  • Familiarity with accessibility standards (e.g., WCAG).
  • Comfortable working in a high-speed technical environment with urgency and frequent task-switching.
  • Detail-orientated with strong multitasking and follow-up skills.

Benefits:

  • Work with a global client on meaningful and impactful projects.
  • Opportunity to learn new skills, including accessibility compliance.
  • Supportive team environment with training provided.
  • Remote working.
  • Laptop provided and one-time office equipment reimbursement.
  • Partial phone bill reimbursed.
  • Dedication Professional Development Fund.

This role could be ideal for those who are passionate about supporting others and people-centric. The working hours are 10am – 7pm IST – with some late evenings due to calls with USA.

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