High-Level Technical Support Specialist

4 days ago


Kottayam, Kerala, India beBeeSoftware Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: L3 Software Support Engineer (.NET)

A high-level technical support role is available to deliver exceptional customer service by leveraging in-depth knowledge of products.

Key Responsibilities:

• Provide effective customer service by utilizing advanced analytical skills and diagnosing complex code issues.

• Collaborate with cross-functional teams to exceed customer expectations, ensuring timely communication regarding the status and resolution progress.

• Troubleshoot installation and testing issues across various programming languages and build environments.

• Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.

• Collect customer feedback on features, bugs, and other areas of importance and deliver this information to our Product team.

Requirements:

• Minimum of 8 years of development experience in a customer-facing role.

• Fluency in written and spoken English.

• Flexibility working EU or US time zone.

Technical Skills:

• Strong knowledge of Microsoft Windows operating systems (client and server).

• Strong knowledge of development technologies: .NET and C#.

• Experienced with scripting languages and network protocols.

Soft Skills:

• Hands-on experience with remote troubleshooting methods.

• Strong written, verbal, and presentation skills.

• Strong problem-solving and analytical skills.



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