
High-Level Technical Support Specialist
4 days ago
A high-level technical support role is available to deliver exceptional customer service by leveraging in-depth knowledge of products.
Key Responsibilities:
• Provide effective customer service by utilizing advanced analytical skills and diagnosing complex code issues.
• Collaborate with cross-functional teams to exceed customer expectations, ensuring timely communication regarding the status and resolution progress.
• Troubleshoot installation and testing issues across various programming languages and build environments.
• Develop and maintain an extensive knowledge base of known issues, workarounds, and solutions to enhance the efficiency of issue resolution.
• Collect customer feedback on features, bugs, and other areas of importance and deliver this information to our Product team.
Requirements:
• Minimum of 8 years of development experience in a customer-facing role.
• Fluency in written and spoken English.
• Flexibility working EU or US time zone.
Technical Skills:
• Strong knowledge of Microsoft Windows operating systems (client and server).
• Strong knowledge of development technologies: .NET and C#.
• Experienced with scripting languages and network protocols.
Soft Skills:
• Hands-on experience with remote troubleshooting methods.
• Strong written, verbal, and presentation skills.
• Strong problem-solving and analytical skills.
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