
Technical Support Specialist
16 hours ago
The primary function of this role is to provide technical assistance and support to clients in resolving their technical issues.
Responsibilities include:
- Responding to client inquiries regarding errors, problems, or requests for technical support.
- Identifying and resolving technical problems through research and analysis.
- Using the IT Service Management system to review and respond to client requests for support.
- Escalating urgent problems requiring more in-depth knowledge to appropriate internal resources or vendors.
- Interacting with clients to understand issues from a business perspective.
- Collaborating with end-users to reproduce reported issues in test environments and report those issues to the development team or application vendor.
- Maintaining existing custom software, including end-user support.
- Monitoring performance of applications after implementation.
- Communicating status and issues to supervisors.
Key skills and qualifications include:
- Strong technical skills, particularly in troubleshooting and problem-solving.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Experience with IT Service Management systems.
This role offers the opportunity to work in a dynamic and fast-paced environment, providing technical support to clients and contributing to the growth and success of our organization.
Benefits: Competitive salary and benefits package, opportunities for professional development and growth.
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