
Data Support Operations Manager
3 days ago
As a seasoned professional, you will be responsible for leading a team of engineers and overseeing the support operations for various applications and pipelines. Your expertise in ITIL processes and incident management frameworks will be invaluable in ensuring efficient handling of support activities.
Key Responsibilities:
- Team Leadership: Lead and mentor a team of engineers, provide technical guidance to resolve complex issues, and optimize workflows.
- Technical Oversight: Manage support operations for Azure Databricks, PySpark, Azure Data Factory, and Azure Function Apps.
- Incident Management and Escalation: Serve as the escalation point for critical incidents, conduct root cause analysis, and implement preventive measures.
- Process Optimization and Automation: Identify and implement improvements in support processes to enhance efficiency and reliability.
Required Skills and Qualifications
Education:
- B.E/B. Tech/M.Tech in Computer Science or related technical degree OR Equivalent
Benefits
We offer a comprehensive package that includes opportunities for growth, collaboration with cross-functional teams, and regular updates to leadership and stakeholders on support performance metrics.
Others
Develop and maintain comprehensive documentation for support processes, incident resolutions, and system configurations. Conduct training sessions and knowledge-sharing workshops for the support team.
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