Customer Support Specialist

5 days ago


Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000

About us:

We are a professional AV design platform, automating multiple types of drawings and documents to increase efficiency and productivity.

Job Overview:

We are seeking a dedicated support professional to assist customers via chat and email during night shift hours, ensuring their inquiries and concerns are addressed promptly and effectively.

Key Responsibilities:

Respond to customer inquiries and resolve issues via chat and email during night shift hours.

Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.

Troubleshoot technical issues and escalate complex cases to the appropriate department if necessary.

Ensure timely and accurate documentation of customer interactions and resolutions.

Collaborate closely with other team members to ensure seamless operations.

Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.

Identify opportunities for process improvement and contribute to the enhancement of procedures.

Requirements:

This is an in-office day job.

Previous experience in customer support or a related field is preferred.

Excellent written communication skills with a strong command of English.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Strong problem-solving skills and attention to detail.

Comfortable working independently during night shift hours.

Familiarity with customer support software and ticketing systems is a plus.

Flexibility to adapt to changing schedules and work occasional weekends or holidays.

Bonus Requirements:

Preferred: Experience with similar technologies

Benefits:

Paid time off

Training and development opportunities

A supportive team environment

The ideal candidate should possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. If you're looking to make a positive impact, we encourage you to apply.



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