Customer Support Specialist

9 hours ago


Lucknow, Uttar Pradesh, India beBeeSupport Full time ₹ 35,00,000 - ₹ 45,00,000

Job Summary

We are seeking a candidate to support our team. In this role, you will play a crucial part in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

About the Role

This is a full-time opportunity where you will work closely with cross-functional teams to address candidate needs and enhance the overall experience. As a candidate support specialist, your responsibilities will include:

  • Communicating with candidates via email or chat to resolve inquiries and issues.
  • Reviewing candidate-provided documents for completeness and accuracy.
  • Educating candidates on the documentation process and providing guidance and support.
  • Documenting candidate interactions and feedback to identify trends and areas for improvement.
  • Collaborating with internal teams to address candidate needs and enhance the overall experience.

Requirements

To be successful in this role, you should have:

  • Strong written and verbal communication skills.
  • A basic understanding of customer support and/or candidate management.
  • The ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.

What We're Looking For

We value individuals who take initiative, communicate professionally, and are detail-oriented. If you are a team player who is eager to learn and grow, we encourage you to apply for this exciting opportunity.



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