Transactional Quality Manager

6 days ago


Kurnool, Andhra Pradesh, India beBeeTransactional Full time ₹ 12,00,000 - ₹ 18,00,000

Role Overview

This is a leadership position responsible for driving continuous improvement in transaction quality and delivery.

  • Key responsibilities include managing call quality, evaluating the effectiveness of quality interventions, strengthening quality management processes, accurately capturing SLA/SLO metrics, reporting on client needs, and setting up customized processes to meet client expectations.
  • Additionally, you will generate and implement process improvement initiatives, drive process control and compliance, and provide feedback to front-line teams.


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