
Expert Service Delivery Manager
5 days ago
Job Role:
Service Management Specialist- Manage complex technical support processes to ensure efficient delivery of services.
- Implement and maintain strict compliance with industry standards, local regulatory requirements, and ITIL best practices.
- Develop and execute incident management plans, changes, and problems using robust documentation and runbook hygiene.
Root cause analysis and implementation of permanent fixes are critical for the success of this role.
Strong communication, teamwork, and adaptability are essential qualities required to excel in this position.
Qualifications Required
- Minimum 3 years of experience in service management with a focus on process optimization.
- Desirable skills include experience with ServiceNow/BMC platform.
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