City Delivery Operations Manager

2 days ago

Vellore, Tamil Nadu, India beBeeOperations Full time ₹ 20,00,000 - ₹ 40,00,000
Job Description

Talasha is mandated to hire a City Operations Head for a pioneering quick service app that offers instant house helps. This fast-growing consumer tech company provides maid services by expert house helps for all home chores in under 10 minutes.

This leadership role owns end-to-end of last mile operations for the company, ensuring seamless customer experience.

  • Lead city-wide operations to deliver on-time services to customers
  • Manage ground staff and last-mile operations – from deployment, training, uptime, servicing to utilization
  • Analyze processes and procedures to identify and implement improvements for customer satisfaction metrics, cost reduction, and service efficiency
  • Design an optimized instant-delivery network to reduce delivery timelines and increase network efficiency
  • Build scalable processes that expand the value proposition and can be replicated in top cities across the country
  • Create performance monitoring metrics by tracking key performance indicators (KPIs) such as on-time delivery, service breaches, lost orders, cost per service, etc.
  • Build and lead teams of hub executives and recruiters
  • Drive service staff acquisition through on-ground marketing efforts
  • Collaborate with cross-functional teams to drive innovation and continuous improvements in technology and algorithms used by the operations team
Required Skills and Qualifications
  • Minimum 10-14 years of experience in driving business and last-mile operations
  • Experience handling operations P&L, large grey-collar teams, and complex ground operations
  • Excellent data and analytical skills to own performance metrics
  • Fluency in English, Hindi, and Marathi
Benefits

Competitive compensation package up to Rs.40LPA + Esops

Others

Location - Mumbai

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