Pet Retail Operations Manager

6 days ago

Vellore, Tamil Nadu, India beBeeRetail Full time ₹ 9,00,000 - ₹ 12,00,000
Assistant Retail Store Manager Job Opportunity

We are seeking a highly skilled and experienced Assistant Retail Store Manager to join our team. The ideal candidate will have a proven track record of managing daily operations, supervising inventory and merchandising, and overseeing additional services like home deliveries and spa operations.

Key Responsibilities:
  • Customer & Sales Management
    • Deliver exceptional customer service to drive store sales and customer retention.
    • Assist in handling customer queries, complaints, and escalations.
    • Support the Store Manager in achieving monthly sales targets.
  • Inventory & Operations
    • Oversee stock levels, replenishment, and timely ordering.
    • Ensure proper inventory control and minimize shrinkage.
    • Coordinate with logistics for smooth handling of home delivery orders.
  • Visual Merchandising
    • Implement and maintain visual merchandising standards to enhance customer experience.
    • Ensure promotional displays, signage, and in-store layouts are updated regularly.
  • Service Management (Spa & Grooming)
    • Assist in managing spa and grooming appointments.
    • Coordinate staff scheduling and ensure quality of pet spa services.
    • Handle customer follow-ups and ensure satisfaction with spa experiences.
  • Team Support
    • Supervise floor staff and assign daily responsibilities.
    • Support training of new employees on customer handling and store SOPs.
    • Maintain discipline, hygiene, and operational standards within the store.
    Requirements
    • 1–3 years of experience in retail operations or store management.
    • Strong customer service and sales orientation.
    • Knowledge of inventory management systems and retail processes.
    • Ability to multitask and manage both store floor and service operations.
    • Good communication and leadership skills.
    Preferred Skills
    • Prior experience in pet retail, spa, grooming, or lifestyle retail sector.
    • Familiarity with POS systems and CRM tools.

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