Intune CxE Technical Specialist
1 month ago
Job Summary
Microsoft is seeking a highly skilled technical specialist to join our Intune Customer Experience (CXE) team. As an Intune CxE Technical Specialist, you will play a key role in driving Intune Support to be a hardened discipline with engineering, an operating business within Intune, and an extraordinary experience for our customers and partners.
Key Responsibilities
- Partner with the Software Engineering team to review architecture/design and provide feedback and guidance as it relates to the customer experience, support & customer impact
- Lead supportability and troubleshoot the availability of the service
- Define metrics and analyze system performance
- Drive process improvements within the team and the larger organization as a whole
- Provide active coordination across multiple support teams
- Partner with the software engineering and production support teams to resolve issues
- Drive bugs/DCRs related to problem management tickets
- Document processes, best methodologies and technical instructions for Support Groups based off the problem management findings
- Enable customer support teams and partners in a wide range of technical subjects
- Voice of the Customer: Identify trends that generate customer calls, review community data, and use that data to drive improvements back into the product
Requirements
- Passion for customers
- Production experience in software installation, configuration, web server support, security, monitoring, and change control procedures
- Demonstrated experience in Client Side Support, Hardware/OS, and Networking
Sound troubleshooting skills - Experience with Windows, iOS and Android devices and operating systems
- Ability to deal with the ambiguity associated with working in a fast-paced and changing environment.
- Excellent written and oral communication skills
- Familiarity with the Software Development Life Cycle (SDLC) in a faced-paced, agile environment
- Leadership: sound problem resolution, judgment, negotiating and decision-making skills
- 4+ years' experience leading supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Savings and investments
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
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