Technical Support Specialist

3 weeks ago

Bengaluru, Karnataka, India Innovatia Full time
Job Title: Technical Support Specialist

Job Summary:
As a Technical Support Specialist at Innovatia, you will be responsible for providing technical assistance to clients across various industries. Your expertise in troubleshooting, hardware and software issues will enable you to resolve complex problems efficiently.

About the Role:
Provide technical support via phone, email, or chatTroubleshoot diverse issues with workstations, peripherals, and industry line of business applicationsTrain and guide clients in software and hardware usageOnboard and offboard client employeesComplete move/add/changes of client workstationsCollaborate with other departments to solve complex issues
Skills Required:
Strong understanding of desktop OS and troubleshooting methodologiesBasic understanding of AD, ability to create users, and reset passwordsBasic understanding of Managed Backup software(s) and file-level restorationIdentify servers hosting File Server rolesBasic understanding of DNS and DHCPBasic understanding of network shares, share permissions, and NTFS permissionsBasic understanding of InTuneAbility to install a network printer on the server and perform troubleshootingWorking knowledge of Office 365/ExchangeServer Client ApplicationsHardwareBasic understanding of Wireless technologiesUnderstand what MFA is and be able to deploy it to end usersInstall 365 Apps
Qualifications:
Bachelor's Degree in IT, Engineering or Computer ScienceMinimum of 2 years of work experience in a Help Desk roleSolid customer service, communication, and organizational skillsExcellent English skill (Verbal and writing)Ability to work under tight deadlines and shifting prioritiesOccasionally work past scheduled work hours to complete work tasksAbility to participate in a rotating on-call scheduleReliable and punctual
Benefits at Innovatia:
Comprehensive Health Insurance policyEmployee Wellness Program with focus on mental healthRobust reward and recognition programsCompany incentive programs offeredAttractive leave policyAmple growth and learning opportunitiesRemote work opportunitiesFocus on work/life balanceImmigration Program supporting immigration to Canada for eligible employees

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