Mobility Infrastructure Specialist

3 weeks ago


Bengaluru, Karnataka, India Microland Full time

Job Description:

The Mobility Infrastructure Specialist will play a crucial role in supporting the organization's mobility infrastructure, ensuring seamless access to business applications on-the-go. Key responsibilities include monitoring, administering, and troubleshooting mobility infrastructure, addressing end-user incidents, and providing L1 support within specified SLAs. The successful candidate will have a strong understanding of on-premises and cloud mobility solutions, including Intune, AirWatch, and XenMobile. Additionally, they will be familiar with iOS and Android platforms, application packaging, and publishing, as well as basic Active Directory user administration. The ideal candidate will possess excellent problem-solving skills and the ability to work effectively in a team environment.

Key Responsibilities:
1. Monitor and administer mobility infrastructure
2. Troubleshoot and provide L1 support for mobility-related incidents
3. Address end-user requests and incidents
4. Update support tickets with progress
5. Understand SOP documents and consult L2 team as needed

Technical Skills:
- Mobility infrastructure management
- On-premises and cloud mobility solutions (Intune, AirWatch, XenMobile)
- iOS and Android platforms and applications
- Application packaging and publishing
- Basic Active Directory user administration

Application Packaging and Publishing:
- Troubleshoot application packaging and publishing issues
- Use tools like Intune Application Wrapper, Jamf Composer, and other package tools
- Publish apps through Intune and SCCM

LDAP and End-User:
- Basic Active Directory user administration
- Outlook Mobile clients on iOS and Android platforms
- Teams/OneDrive/BOX mobility clients
- Device enrollments, remote full and partial wipe

Scripting:
- Basic scripting knowledge for custom application deployment



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