Mobility Solutions Engineer

4 weeks ago


Bengaluru, Karnataka, India Microland Full time

Role Description:

As an Enterprise Mobility Infrastructure Specialist with Microland, you will play a pivotal role in supporting our organization's mobility infrastructure to drive business success on the go. Your primary responsibility will be to oversee the day-to-day management of mobility infrastructures like AirWatch, XenMobile, MobileIron, and cloud-based solutions such as Intune and SOTI. You will also handle periodic maintenance and address repetitive end-user incidents within the specified Service Level Agreement (SLA). This role involves working closely with the Application Support team to ensure seamless mobility experience for users.

Key Responsibilities:

  • Monitor, report, administer, troubleshoot, and provide Level 1 support for mobility infrastructure
  • Address end-user incidents and requests related to mobility and apps
  • Update the support ticket with progress
  • Manage incidents efficiently
  • Collaborate with the L2 team to resolve discrepancies

Technical Skills:

  • Deep understanding of on-premises and cloud mobility solutions
  • Proficiency in iOS and Android platforms and applications
  • Knowledge of application packaging and publishing using tools like Intune Application Wrapper, Jamf Composer, and other package tools

Preferred Qualifications:

  • Basic Active Directory user administration
  • Experience with scripting for custom application deployment


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