Mobility Solutions Engineer
1 week ago
Role Description:
As an Enterprise Mobility Infrastructure Specialist with Microland, you will play a pivotal role in supporting our organization's mobility infrastructure to drive business success on the go. Your primary responsibility will be to oversee the day-to-day management of mobility infrastructures like AirWatch, XenMobile, MobileIron, and cloud-based solutions such as Intune and SOTI. You will also handle periodic maintenance and address repetitive end-user incidents within the specified Service Level Agreement (SLA). This role involves working closely with the Application Support team to ensure seamless mobility experience for users.
Key Responsibilities:
- Monitor, report, administer, troubleshoot, and provide Level 1 support for mobility infrastructure
- Address end-user incidents and requests related to mobility and apps
- Update the support ticket with progress
- Manage incidents efficiently
- Collaborate with the L2 team to resolve discrepancies
Technical Skills:
- Deep understanding of on-premises and cloud mobility solutions
- Proficiency in iOS and Android platforms and applications
- Knowledge of application packaging and publishing using tools like Intune Application Wrapper, Jamf Composer, and other package tools
Preferred Qualifications:
- Basic Active Directory user administration
- Experience with scripting for custom application deployment
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