DG Service Support Specialist

1 day ago

Vellore, Tamil Nadu, India beBeeDGService Full time ₹ 60,00,000 - ₹ 80,00,000

Service Support Specialist - DG Service

Our team is looking for a skilled Service Support Specialist to join our DG Service team. In this role, you will be responsible for providing on-site service support by handling customer complaints, attending commissioning calls, and ensuring timely resolution of service issues.

Responsibilities:

  • Attend field complaints and provide timely service support at customer sites.
  • Handle commissioning calls ensuring correct installation, testing, and performance verification.
  • Diagnose and troubleshoot mechanical and electrical issues.
  • Minimize Turnaround Time (TAT) for complaint resolution and improve Mean Time to Repair (MTTR).
  • Provide inputs for Annual Maintenance Contracts and other aftermarket growth opportunities.

Qualifications & Experience:

  • Diploma / Graduate in Mechanical or Electrical Engineering.
  • 3–4 years of relevant experience in field service, installation, or maintenance.
  • Strong knowledge of service, commissioning, and troubleshooting processes.

Key Skills & Competencies:

  • Excellent technical troubleshooting ability.
  • Knowledge of installation and commissioning standards.
  • Strong customer handling and communication skills.

Performance Indicators:

  • Timely closure of customer complaints.
  • Reduction in service TAT & MTTR.
  • Number of commissioning activities completed successfully.

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