Retail Operations Specialist

2 weeks ago


Cochin, Kerala, India beBeeManager Full time ₹ 5,00,000 - ₹ 6,00,000
Dark Store Manager Job Description

As a Dark Store Manager, you will be responsible for overseeing the operational excellence of assigned retail stores and Dark Stores. This includes end-to-end oversight of ordering, indenting, receiving, storage, billing, manpower management, customer experience, and adherence to company SOPs.

  • Operational Management

    Manage daily operations of retail stores ensuring smooth functioning. Oversee ordering, indenting, receiving, storage, GRN, billing, and material movement. Ensure accurate inventory management and timely replenishment of stocks. Monitor and drive adherence to company SOPs across all operational areas.

  • Team & People Management

    Build, lead, train, and motivate store teams to achieve operational excellence. Ensure that the stores are equipped with proper staff members at all times and can build teams for new units. Optimize manpower planning, rostering, and productivity on a regular basis.

  • Process & Compliance

    Implement and monitor hygiene, safety, and compliance standards. Coordinate for timely renewals of licenses and regulatory requirements. Ensure 100% adherence to product quality and handling protocols.

  • Last Mile Deliveries

    Oversee last-mile delivery processes ensuring accuracy, timeliness, and customer satisfaction. Co-ordinate with agencies for dedicated last mile bikers and optimal usage of 3PL App riders.

  • Cross-Functional Coordination

    Liaise with central teams for maintenance, marketing activations, and real estate requirements. Work closely with procurement, finance, and HR for smooth alignment of processes.

  • Reporting & Analysis

    Track store performance metrics (sales, shrinkage, wastage, manpower costs, customer feedback). Prepare and present Weekly & Monthly reports as per shared formats.



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