Reservations Professional

5 days ago


Vizag, Andhra Pradesh, India beBeeHospitality Full time ₹ 4,20,000 - ₹ 4,80,000

Reservation Manager

We're seeking a highly skilled and organized Reservation Manager to join our team. In this role, you will be responsible for managing reservations across various channels, ensuring seamless communication with guests, and maintaining accurate data on property management systems.

About Us

We're a dynamic hospitality start-up with a vision to revolutionize the way people experience travel. Our boutique properties in Pondicherry offer a unique blend of comfort and culture, and we're looking for someone who shares our passion for delivering exceptional guest experiences.

Job Description

  • Manage reservations across online travel agencies (OTAs), direct bookings, and offline channels.
  • Handle guest communication via phone, email, and messaging apps.
  • Maintain accurate data on property management systems (PMS) and OTA extranets.
  • Verify property listings and ensure rates, availability, and content are up-to-date.
  • Create standard operating procedures (SOPs), email templates, and booking process documents.
  • Review guest communication for tone and accuracy.
  • Coordinate with property managers for smooth check-ins and special requests.
  • Maintain daily, weekly, and monthly booking and revenue reports.
Requirements

  • Education: Degree or diploma in hotel management or a related field.
  • Experience: 3+ years in reservations or front office in hospitality.
  • Strong understanding of OTA extranets (Booking.com, Agoda, Airbnb, etc.).
  • Understanding of PMS and rate management.
  • Excellent communication skills in English, with proficiency in MS Excel, Google Sheets, and email drafting.
  • Detail-oriented, proactive, and willing to learn in a fast-paced environment.
Benefits

  • Competitive salary and incentives.
  • Direct mentorship from the founder.
  • Hands-on experience in building a hospitality brand from the ground up.
  • Career growth opportunities as the company expands.


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