
Cooperative Booking Coordinator
4 days ago
Job Title: Reservation Executive
We cater to working professionals and students, offering managed co-living spaces in India. Our rapid expansion is driven by significant funding from top investors.
Our community fosters growth and personal development. We believe potential, not pedigree, is the key to success. We seek passionate individuals ready to innovate and break free from traditional schedules.
Key Responsibilities:
- Share property details, availability, and pricing with customers for ZHotel bookings.
- Handle calls, messages, and inquiries from potential guests or partners.
- Manage and update reservation records, ensuring accuracy and timeliness.
- Coordinate with internal teams for booking confirmations.
- Provide follow-up and support on customer queries and resolve concerns proactively.
- Maintain daily records of reservations, changes, cancellations, and feedback.
- Upsell relevant options based on availability and customer needs.
- Support reservation reporting and contribute to enhancing booking efficiency.
Qualifications:
- Bachelor's degree in Hospitality, Business Administration, or a related field.
- Proven experience in reservations, sales, or customer service, preferably in the hospitality industry.
- Excellent negotiation and communication skills.
- Strong customer service orientation with a focus on delivering exceptional experiences.
- Ability to analyze market trends and adapt pricing strategies accordingly.
- Proficient in using reservation management software and tools.
- Detail-oriented with strong organizational and multitasking abilities.
- Ability to work effectively in a team environment and under pressure.
Why Join Us?
If you're looking for a workplace that values learning and growth, then we are the perfect fit for you. We offer employee-friendly policies, a talented team, and a dynamic environment where you can thrive.
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