Remote Vehicle Damage Assessment and Repair Coordinator

2 weeks ago

Vizag, Andhra Pradesh, India beBeeDamageAssessor Full time ₹ 7,00,000 - ₹ 10,00,000

We are looking for a detail-oriented professional to join our team as an Auto Damage Claims Assessor and Scheduler. This role is ideal for individuals who have experience in vehicle damage assessment, quoting, or SMART repair industry.

The successful candidate will be responsible for inspecting images and videos of vehicle damage, producing accurate quotes, and converting incoming enquiries into confirmed repair bookings. You will act as the critical link between customers, repair teams, and operational scheduling, ensuring fast, accurate assessments and high conversion rates from leads to bookings.

Key Responsibilities:
  • Assess vehicle damage remotely using submitted photos and/or video footage.
  • Identify required SMART repair work (e.g., minor dents, scuffs, scratches, paint damage, alloy wheel damage as well as larger repairs fit for Mobile bodyshops).
  • Accurately prepare repair quotes using internal systems and pricing matrices.
  • Use predefined labour and parts pricing guidelines to issue transparent, competitive quotes.
  • Clearly communicate quote details to customers in writing or over the phone.
  • Ensure all quotes are logged and followed up promptly.
  • Respond to incoming customer enquiries via email, web forms, and phone.
  • Qualify leads and guide customers through the repair process.
  • Convert quotes into confirmed bookings by clearly explaining value, repair process, and timescales.
  • Maintain high conversion rates and exceed performance targets.
  • Complaint handling and resolution
  • Determine whether damage is suitable for SMART repair, bodyshop referral, or mobile technician.
  • Route jobs correctly based on location, severity, and repair capability.
  • Liaise with scheduling teams to allocate bookings appropriately.
Requirements:
  • Prior experience in vehicle damage assessment, quoting, or SMART repair industry (essential).
  • Strong knowledge of minor vehicle damage types and SMART repair capabilities.
  • Familiarity with estimating tools or internal quoting platforms.
  • Excellent attention to detail and communication skills.
  • Proven ability to handle customer queries and close sales over the phone or digitally.
  • Ability to interpret images and assess damage severity and repairability.
  • Competent with CRM tools, job management systems, and email communications.
  • Experience working in a fast-paced, target-driven environment.
Desirable Skills:
  • ATA/IMI accreditation or background in vehicle body repair (non-essential but beneficial).
  • Knowledge of automotive workflows and customer service platforms.

This role requires flexibility and adaptability, particularly with regards to working hours. As the client is UK based, you will be required to work to UK daytime:

  • Monday to Friday
  • Additional Requirement: Two working weekends per month
  • 14.30pm - 22.30pm IST (09.00am - 17.00pm GMT)

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