Chief Vacation Planner

**Job Title:** Holiday Operations Coordinator

Location: India

• Build comprehensive and personalized travel itineraries, incorporating hotels, flights, activities, and local experiences based on customer preferences and budget.
• Handle hotel bookings, flight confirmations, activity arrangements, and other travel elements to ensure a seamless travel experience.
• Oversee the entire holiday booking process, ensuring accuracy and adherence to timelines.
• Effectively communicate with customers, addressing their queries and concerns promptly and professionally.
• Handle customer escalations related to bookings and itinerary changes, resolving issues to ensure satisfaction.
• Build rapport with vendors (hotels, airlines, local partners) to secure competitive rates and high-quality service delivery.
• Stay updated on travel trends, destinations, and industry regulations.
• Maintain accurate travel documentation and ensure all necessary paperwork is completed before departure.

• 3-4 years of experience in holiday operations or a related field.
• Experience in handling hotel bookings, flight confirmations, and travel itineraries.
• Strong understanding of travel products and services (flights, hotels, activities, etc.).
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to problem-solve and handle customer escalations professionally.
• Proficiency in travel booking systems and MS Office Suite.
• Passion for travel and a strong understanding of customer service principles.

Travelxp India Private Limited is an affiliate company that owns & operates Travelxp TV, the world's leading travel channel. We are looking for a Holiday Operations Coordinator who is equally passionate & has an ability to lead a team.