Proactive Customer Support Professional

3 days ago


Bikaner, Rajasthan, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000
**Job Title: Customer Care Representative**We are seeking a proactive and customer-focused professional to join our team as a Customer Care Representative. This role involves handling customer care calls, resolving queries, processing orders from e-commerce platforms, and ensuring excellent post-sales support.The ideal candidate will have strong communication skills, attention to detail, and prior experience in customer service.Key Responsibilities:
  • Handle inbound and outbound customer care calls in a professional and polite manner.
  • Address customer queries, complaints, and requests promptly.
  • Process and manage customer orders via e-commerce platforms.
  • Track and update order status, shipping details, and returns/refunds where applicable.
  • Coordinate with internal teams for order fulfillment.
  • Maintain records of customer interactions and transactions.
  • Provide feedback to improve customer service processes.
Requirements:
  • Minimum 1 year of experience in customer care / call handling (E-commerce preferred).
  • Familiarity with e-commerce platforms is a must.
  • Excellent verbal and written communication skills.
  • Strong problem-solving ability and customer-first approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).
Education:
  • Graduate / Diploma in any discipline.
  • Additional training in customer service is a plus.


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