IT Support Professional

6 hours ago

Bikaner, Rajasthan, India beBeeTechnical Full time ₹ 6,50,000 - ₹ 11,20,000
Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team. As an integral part of our dynamic End User Services team, you will deliver world-class IT support. You will work independently and alongside peers to provide hands-on assistance, resolve issues, and ensure seamless operations.

Based onsite, you will work from our collaborative and user-friendly space where employees can drop in for help. No two days are the same – you will troubleshoot technical issues, manage IT assets, deploy hardware, and ensure users have the tools and support they need to stay productive.

Key Responsibilities:

  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes like data preservation.
  • Support end users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.
  • Escalate unresolved issues while maintaining SLA compliance.
  • Contribute to knowledge articles and ensure documentation is up to date.

Requirements:

  • 1–3 years of experience in Desktop/Help Desk Support for domestic and international users.
  • Any graduate with 15 years of formal education.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Ability to work in 24x7 rotational shifts as per business needs.
  • Excellent communication, empathy, and customer service skills.
  • Organizational discipline for asset and vendor management.

Benefits:

  • Competitive salary.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Award-winning culture and values.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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