
Support Service Representative
3 days ago
Job Title: Customer Support Professional
We are seeking a dedicated and proactive individual to handle customer queries with empathy and efficiency.
Key Responsibilities:
Respond to customer inquiries via various channels.
Resolve issues promptly while maintaining a positive and professional attitude.
Maintain accurate customer records using data management tools.
Ensure timely follow-ups and status updates to customers.
Coordinate with internal departments for quick resolutions.
Track complaints, returns, and exchanges efficiently.
Suggest process improvements for enhanced customer service experience.
Qualifications:
Bachelor's degree in any discipline.
2 to 3 years of relevant experience in customer support or service roles.
Requirements:
Fluent in English (spoken and written).
Excellent communication and interpersonal skills.
Proficiency in MS Excel (data entry, filters, reports).
Strong follow-up and time management abilities.
Ability to stay calm under pressure and handle multiple tasks.
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