Customer Service Liaison

2 days ago

Bikaner, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Key Account Support Representative

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Key Account Support Representative. This role is responsible for providing exceptional support to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities:

Customer Support:

  • Handle customer inquiries through chat, phone, and email communication.
  • Resolve customer complaints in a timely and professional manner.
  • Maintain in-depth knowledge of our products and services to address customer inquiries.

Order Management:

  • Assist customers with order placement, tracking, modification, or cancellation.
  • Ensure timely delivery of orders.

Customer Feedback:

  • Gather customer feedback to improve the customer experience and product offerings.
  • Report common issues to management.

Team Collaboration:

  • Work closely with logistics, marketing, and product development teams.
  • Ensure a seamless customer journey.

Requirements:

Skills:

  • Excellent written and verbal communication skills.
  • 2+ years of customer support experience in a high-growth environment.
  • Ability to maintain confidentiality and work with sensitive information.

Personal Qualities:

  • Passionate about delivering exceptional customer service.
  • Organized and able to handle multiple tasks efficiently.

What We Offer:

As a valued member of our team, you will have access to ongoing training and development opportunities, flexible working arrangements, and a collaborative work environment.

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