Technical Customer Support Associate
3 weeks ago
We are seeking a skilled customer support specialist to join our team at The Nielsen Company.
Main Responsibilities:
- Provide day-to-day support to new and existing customers.
- Work with internal cross-functional technical groups and external customers business and engineering teams.
- Respond to, evaluate, troubleshoot, and prioritize incoming product-related issues.
- Maintain a strong working knowledge of supported products and continually enhance skills through ongoing training.
- Develop a strong understanding of the business and its impacts.
- Collaborate with Sales and Product Development staff to create and deliver new or custom products.
- Coordinate with multiple internal departments to resolve customer-related issues or requests.
- Provide on-call support and generate monthly reports of customer product usage.
Requirements:
- Associates or Bachelor's degree in a technical discipline or 2-4 years of experience in a customer-facing role.
- Strong customer service skills, emotional intelligence, and excellent interpersonal and communication skills.
- Experience in research and resolution of problems using analytical skills in a digital environment is preferred.
- Self-motivation and ability to work effectively with minimal supervision.
- Ability to adapt to a fast-changing work environment and maintain stability of performance under pressure.
- Working knowledge of business software and applications, including Google Suite, Microsoft Office Suite, and Salesforce.
Language: English
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