Commercial Banking Service Manager

1 week ago


Bhopal, Madhya Pradesh, India HDFC Bank Limited Full time
Job Summary

This is a leadership role within HDFC Bank Limited's Merchant Services unit, focusing on customer service management. The ideal candidate will have extensive experience in managing customer service teams and ensuring high-quality service delivery to merchants.

Key Responsibilities
  • Asset Management: Oversee the management of assets related to merchant services, ensuring efficient use and minimizing losses.
  • Contact Centre Services: Manage contact centre services for POS, ecommerce, and digital in-store products, providing timely support to customers.
  • Dispute Resolution: Effectively manage disputes related to chargebacks and retrieval fulfillment, ensuring customer satisfaction and minimizing losses.
Requirements

The successful candidate will possess excellent leadership skills, with the ability to manage and motivate a team of customer service representatives. Strong communication and problem-solving skills are essential, as well as the ability to work under pressure and meet deadlines.

Compensation and Benefits

The salary for this role is estimated to be around ₹8-12 lakhs per annum, depending on experience. Additional benefits include health insurance, retirement plans, and opportunities for career growth and development within HDFC Bank Limited.



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