Highly Skilled Technical Support Professional

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeApplication Full time ₹ 30,00,000 - ₹ 40,00,000
Job Overview

Nouryon is a global leader in sustainable chemical solutions, driving positive change for society and the environment.

We are seeking an Application Support engineer to join our Digital Support DevOps team, ensuring the upkeep of high-quality custom web applications on Microsoft technologies.

Key Responsibilities:
  • Collaborate with business stakeholders to validate and understand their requirements.
  • Provide excellent customer support and resolve issues in a timely manner.
  • Analyze complex technical issues and make informed decisions under pressure.
  • Contribute to team agile planning activities and backlog prioritization and management.
  • Identify and escalate any application issues or risks to the team and provide suggestions for resolution.
About the Role

The ideal candidate will have expertise in monitoring and diagnosing application issues using tools like New Relic, AppDynamics, or similar APM solutions.

They will work collaboratively in a team environment, effectively managing and resolving application-related incidents, including performing root cause analysis.

The selected candidate will contribute to the development of strategies, frameworks, and processes related to emerging demands.

We are looking for a highly skilled individual who can bring exceptional customer support skills and a strong focus on resolving issues efficiently.

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