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Technical Support Specialist

2 weeks ago

Morādābād, Uttar Pradesh, India beBeeApplication Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

We are seeking a highly skilled Application Support Professional to join our team.

The ideal candidate will have experience in providing technical support for banking and fintech applications, as well as strong communication and analytical skills.

Main Responsibilities:
  • Provide first-level and second-level application support for banking and fintech applications.
  • Act as the primary point of contact for users, understanding and resolving their issues or escalating them as needed.
  • Analyze incidents, identify root causes, and track resolutions.
  • Collaborate with internal teams to ensure timely issue resolution.
  • Maintain accurate documentation of issues, troubleshooting steps, and solutions in our knowledge base.
  • Monitor application logs and system alerts to proactively identify potential issues.
  • Support regular deployments, patch releases, and production validation.
  • Communicate effectively with business users, technical teams, and stakeholders.
Key Requirements:
  • 1–3 years of experience in application support, preferably in fintech, banking, or financial services.
  • Strong written and verbal communication skills.
  • Excellent analytical and problem-solving skills.
  • Able to manage and prioritize multiple support tickets under time constraints.
  • Familiarity with incident and ticketing tools (e.g., Jira, ServiceNow).
  • Knowledge of SQL and basic database query writing for issue analysis.
  • Exposure to ITIL practices or service management workflows.

This role offers opportunities for growth and professional development in a fast-paced environment. If you possess the necessary skills and experience, we encourage you to apply for this challenging position.