Catering Operations Specialist
5 days ago
Job Title: Catering Operations Specialist - Aviation
Job Summary: We are seeking a highly skilled Catering Operations Specialist to join our team at Sygnific Services. The successful candidate will be responsible for ensuring end-to-end support for all catering requirements associated with the airlines' global flight operations.
Key Responsibilities:
- Monitoring flights schedules and assessing parameters to dispatch catering orders to assigned vendors.
- Acting promptly to changes and adhering to established protocols to maintain seamless communication with catering stakeholders.
- Collaborating with Ground Coordinators to ensure execution of catering services through the airlines' in-house team.
- Continuously monitoring operating flights using AIMS (web-based scheduling software) for schedule changes and sending revised catering orders with clear revisions requiring acknowledgment.
- Dispatching catering orders to assigned caterers based on various parameters such as local time, flight duration, passenger count, downline stations, and aircraft limitations.
- Releasing all orders well in advance adhering to agreed Turnaround Time (TAT).
- Notifying caterers promptly in case of flight cancellations.
- Considering factors like local time, flight duration, passenger count, downline stations, and aircraft limitations before releasing catering orders and managing dynamic factors.
- Making on-the-job decisions to ensure effective catering support.
- Facilitating proper handovers between shifts to ensure a smooth transition of responsibilities.
- Recording shift turnover details in a designated log.
- Maintaining continuous communication with caterers and stakeholders.
- Ensuring timely acknowledgment of catering orders and revisions.
- Navigating dynamic aspects of the process that may not be explicitly covered in the manual.
- Reacting promptly to changes in flight schedules and adjusting catering orders accordingly.
Qualifications and Experience:
- Bachelor's degree in any field.
- Certifications in Airline Catering operations will be a plus.
- 12 years of proven experience in catering management within the airline industry.
Competency Requirements:
- Technical Skills:
- Microsoft Office Suite with extensive use of Microsoft Outlook for communication.
- Familiarity with scheduling software preferably AIMS.
- Microsoft Excel and Word for specific tasks.
- Industry Knowledge:
- Familiarity with aviation regulations, safety standards, and industry best practices.
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