Catering Operations Specialist

5 days ago


Mumbai, Maharashtra, India Sygnific Services Full time

Job Title: Catering Operations Specialist - Aviation

Job Summary: We are seeking a highly skilled Catering Operations Specialist to join our team at Sygnific Services. The successful candidate will be responsible for ensuring end-to-end support for all catering requirements associated with the airlines' global flight operations.

Key Responsibilities:

  • Monitoring flights schedules and assessing parameters to dispatch catering orders to assigned vendors.
  • Acting promptly to changes and adhering to established protocols to maintain seamless communication with catering stakeholders.
  • Collaborating with Ground Coordinators to ensure execution of catering services through the airlines' in-house team.
  • Continuously monitoring operating flights using AIMS (web-based scheduling software) for schedule changes and sending revised catering orders with clear revisions requiring acknowledgment.
  • Dispatching catering orders to assigned caterers based on various parameters such as local time, flight duration, passenger count, downline stations, and aircraft limitations.
  • Releasing all orders well in advance adhering to agreed Turnaround Time (TAT).
  • Notifying caterers promptly in case of flight cancellations.
  • Considering factors like local time, flight duration, passenger count, downline stations, and aircraft limitations before releasing catering orders and managing dynamic factors.
  • Making on-the-job decisions to ensure effective catering support.
  • Facilitating proper handovers between shifts to ensure a smooth transition of responsibilities.
  • Recording shift turnover details in a designated log.
  • Maintaining continuous communication with caterers and stakeholders.
  • Ensuring timely acknowledgment of catering orders and revisions.
  • Navigating dynamic aspects of the process that may not be explicitly covered in the manual.
  • Reacting promptly to changes in flight schedules and adjusting catering orders accordingly.

Qualifications and Experience:

  • Bachelor's degree in any field.
  • Certifications in Airline Catering operations will be a plus.
  • 12 years of proven experience in catering management within the airline industry.

Competency Requirements:

  • Technical Skills:
    • Microsoft Office Suite with extensive use of Microsoft Outlook for communication.
    • Familiarity with scheduling software preferably AIMS.
    • Microsoft Excel and Word for specific tasks.
  • Industry Knowledge:
    • Familiarity with aviation regulations, safety standards, and industry best practices.


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