Digital CRM Efficiency Expert

2 days ago


Andheri, Maharashtra, India Placon HR Services l Specialised In Sourcing Full time

About Us:

Placon HR Services, a specialized recruitment agency, is seeking an accomplished Digital CRM Efficiency Expert to join our team.

Salary Information:

We offer a competitive salary range of ₹1200000 - ₹1800000 per annum, commensurate with experience and location in Andheri, Mumbai.

Job Description:

The successful candidate will be responsible for creating efficient workflows and configurations for CRM systems, managing escalation matrices, and improving response times to customers. Additionally, they will oversee the resolution of customer issues, track SLAs, and analyze business volumes and margins to optimize operations.

Key Responsibilities:

1. Crafting optimal CRM configurations and workflows for seamless operations.
2. Developing and managing escalation matrices to resolve customer issues efficiently.
3. Improving response times and enhancing overall customer satisfaction.
4. Managing task assignments and ensuring accountability across teams.
5. Analyzing business metrics, including SLA tracking, efficiency rates, and customer feedback.

Requirements:

To succeed in this role, candidates should possess:

• At least 5+ years of experience in CRM configuration and management.
• Detailed knowledge of workflow automation tools and technologies.
• Excellent analytical and problem-solving skills.
• Strong communication and leadership abilities.

Benefits:

As a valued member of our team, you can expect:

• A competitive salary and benefits package.
• Ongoing professional development opportunities.
• A dynamic and supportive work environment.



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