CRM Executive

3 days ago


Andheri East Mumbai Maharashtra, India Green pioneer mobility private limited Full time

.Responsibilities
- Act as the primary contact for customer queries and concerns.
- Build and maintain strong client relationships to boost satisfaction and retention.
- accurately update and manage customer records in the CRM system.
- Document customer interactions thoroughly for future reference.
- Conduct regular follow-ups with clients on queries, feedback, and updates.
- Prepare and analyze customer interaction reports for actionable insights.
- Address and resolve customer complaints efficiently and professionally.
- Escalate unresolved critical issues to management when needed.
- Identify CRM process gaps and recommend improvements.
- Collaborate with teams to enhance customer experience and operational efficiency.

**Requirements**:

- Proficiency in CRM tools and MS Office (Excel, Word).
- Strong communication, interpersonal, and problem-solving skills.
- Organized, proactive, and customer-focused

Pay: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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