Service Delivery Excellence Leader

5 days ago

Chennai Hyderabad Secunderabad Telangana, India beBeeService Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

We are seeking a highly skilled and experienced Service Delivery Manager to oversee the end-to-end delivery of multiple projects. The successful candidate will have a deep understanding of SDLC, Distributed and Open Source technologies, Maintenance & Support project features coupled with strong leadership and project management capabilities.

The role involves ensuring high-quality standards, maintaining customer satisfaction, and developing and implementing service delivery strategies to enhance efficiency and customer satisfaction.

Key Responsibilities:

  • Oversee the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards.
  • Develop and implement service delivery strategies to enhance efficiency and customer satisfaction.
  • Ensure compliance with service level agreements (SLAs) and manage service performance metrics.
  • Provide technical leadership and guidance to the development team, ensuring best practices in coding, architecture, and design.
  • Collaborate with stakeholders to define project scope, objectives, and deliverables.
  • Monitor and report on service delivery performance, identifying areas for improvement.
  • Adhere to Agile ways of working and ensure the team is aligned in the same mindset.
  • Guiding and mentoring team on SRE guidelines and Continuous improvements.
  • Encourage team continuous learning (ensuring cross-skilling and upskilling) and AI intervention as a culture.
  • Ensure customer feedback is collected, analyzed, and acted upon to improve service quality.

Required Skills and Qualifications:

  • Maintenance & Support project experience and good knowledge on SDLC phases on any one of the below Distributed/Open source technologies .Net Fullstack (+ React or Angular + PL-SQL), Java Fullstack (+ React or Angular + PL-SQL), Mainframe (COBOL, DB2, AS-400 etc.).
  • Basic knowledge of DevOps (CICD, SAST/DAST, branching strategy, Artifactory and packages, YAML etc.).
  • End to end Incident Management.
  • Review Shift and Roster plans.
  • Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, Change Request creation, Transition Planning and Management etc.
  • Excellent Communication and convincing power.
  • Excellent team collaboration.

Good to Have Skills:

  • SRE ideas like Observability, Resiliency, SLA-SLI-SLO, MTTx.
  • Knowledge of Observability tools (Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack).
  • Basic Knowledge on Chaos Engineering, Self healing, auto scaling.
  • Basic Knowledge on one of the clouds (Azure OR AWS OR GCP).
  • Building use cases for automation and AI/Agentic.
  • Knowledge on any one scripting language (Python/Bash/Bash).

  • Operations Excellence Leader

    8 hours ago

    Hyderabad / Secunderabad, Telangana, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

    Operations Excellence LeaderThis is a key role that drives operational excellence across our sites. You will lead teams and create the operational plan that helps your teams meet their targets.Manage and develop a team of leaders and professionalsLead operational teams on a shift, deal with issues, and positively impact site performanceAnalyze shift...

  • Project Leader: Service Delivery Excellence

    2 days ago

    Chennai, Tamil Nadu, India beBeeDelivery Full time ₹ 9,00,000 - ₹ 12,00,000

    Service Delivery Manager RoleWe are seeking a seasoned Service Delivery Manager to join our team. As a key member of our delivery organization, you will be responsible for overseeing project timelines, budgets, and stakeholder alignment.Key Responsibilities:Define and manage delivery timelines, budgets, and success metricsFacilitate Agile ceremonies...

  • Service Delivery Manager

    8 hours ago

    Hyderabad / Secunderabad, Telangana, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Service Delivery Manager\This is a key leadership role that focuses on driving service excellence and ensuring the effective management of our customer service operations.\\We are seeking an experienced Service Delivery Manager to lead our customer service team and drive business growth through excellent service delivery.\The ideal candidate will...

  • IT Service Delivery Professional

    2 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeServiceDelivery Full time

    IT Service Delivery ManagerJob Summary:We are seeking an experienced IT service delivery manager to oversee the efficient and effective delivery of IT services to our organization.Key Responsibilities:Develop and implement IT service delivery strategies that align with business objectives.Partner with senior stakeholders and business partners to ensure...

  • Service Delivery Excellence Director

    23 hours ago

    Chennai, Tamil Nadu, India beBeeService Full time ₹ 15,72,036 - ₹ 26,10,120

    Delivery Excellence DirectorThis role involves leading the delivery of services and programs, ensuring high-quality outcomes through effective contract management and shared service coordination.Main Responsibilities:Oversee the execution of strategic projects and initiatives.Cultivate relationships with stakeholders to drive business results.Drive process...

  • Service Delivery Specialist

    1 hour ago

    Hyderabad / Secunderabad, Telangana, India beBeeGovernance Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OpportunityWe are seeking an experienced Senior Associate to lead our Governance and Release Management practices.Position OverviewThe successful candidate will be responsible for defining service standards, governing IT operations, coordinating incident management, and serving as Scrum Master for release cycles.This position collaborates with internal...

  • Delivery Excellence Specialist

    5 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeDelivery Full time ₹ 9,00,000 - ₹ 12,00,000

    Job DescriptionA Delivery Excellence Specialist facilitates team progress to deliverables by helping teams focus on delivering value aligned to the daily, iteration and PI goals including scope, inter-dependencies and time commitments.The specialist coaches the development team on empowerment/self-organization and problem-solving and lean agile...

  • Service Delivery Expert

    8 hours ago

    Hyderabad / Secunderabad, Telangana, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878

    Job SummaryWe are seeking a skilled and experienced Service Delivery Expert to join our team. The successful candidate will be responsible for delivering exceptional service to our customers, ensuring their complete satisfaction with our products and services.This is an exciting opportunity for a motivated and results-driven individual who is passionate...

  • Service Delivery Excellence Lead

    3 days ago

    Hyderabad, Telangana, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Senior Service Delivery ManagerKey Responsibilities:To manage and deliver high-quality services to our clients.To develop and maintain strong relationships with clients.To ensure timely and efficient delivery of services.About Us:We are a leading service provider with a strong reputation for delivering excellent results. We offer a dynamic and...

  • Delivery Leader

    3 weeks ago

    Hyderabad, Telangana, India virtusa Full time

    Job Title Account Delivery Owner Position Overview We are seeking an experienced Account Delivery Leader with 20 years of experience in managing large global teams from offshore and expertise in the banking and financial services domain This leadership role will involve overseeing the delivery of multiple projects and programs for a key banking client ...