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Client Success Associate

1 month ago

Guwahati, Assam, India Vantage Circle Full time

About the Role

The Client Success Associate will own client objectives and collaborate with cross-functional teams to deliver successful outcomes. You will lead client onboarding, program configuration, and issue resolution, ensuring seamless client experiences. This role requires working in US shift hours and handling multiple client implementations.

Key Responsibilities

New Client Onboarding & Implementation

  • Lead new client onboarding and implementations based on agreed scope and standard operating processes.
  • Collaborate with product and integration teams for seamless customization and integration.
  • Deliver training programs for client admins and users.

Query Resolution & Problem Management

  • Provide outstanding service and problem resolution, liaising with specialist teams as needed.
  • Decode problems, curate solutions, and communicate resolutions through necessary documentation and training.

Program Success

  • Assist Program Success Managers in developing success plans for customers.
  • Monitor and facilitate customer adoption of solution features and metrics.

Requirements

  • Graduate degree from a leading institute.
  • 2+ years in a client success role for a B2B SAAS company and 5+ years of corporate experience.
  • Experience with change management and process development.

Career Opportunities

  • An attractive base salary.
  • Limitless wealth creation opportunities through target-based incentives.
  • Empowerment to innovate and drive positive change.
  • Continuous learning and development opportunities.