Service Desk Specialist

2 weeks ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time
Service Desk Position Overview

We are seeking a highly skilled Technical Support Engineer to join our team at Tata Consultancy Services (TCS), located in Chennai, India.

The successful candidate will have a strong background in IT support and be able to troubleshoot hardware and software-related issues. They will also possess excellent verbal and written communication skills, as well as strong customer service and interpersonal skills.

  • Experience: 2-5 years of experience in IT support is required.

The ideal candidate will have knowledge of Microsoft Office Suite, Active Directory, and O365. They should be able to understand customer issues and route them to the appropriate team effectively.

A certification in ITIL Foundation is necessary for this role. The selected candidate will drive higher customer satisfaction and maintain defined Service Level Agreements (SLA's) and Key Performance Indicators (KPI's).

This position requires basic knowledge of systems, backup, and network. The successful candidate will work closely with cross-functional teams to ensure seamless operations support.

Estimated Salary: $62,000 - $82,000 per annum, depending on experience and qualifications.



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