Senior Business Performance Manager

23 hours ago

Tiruppur, Tamil Nadu, India beBeeBusiness Full time ₹ 26,88,000 - ₹ 3,02,40,000
Job Overview

This role involves managing the overall performance and governance of Statements of Work, working closely with Vendor Account Managers to ensure seamless delivery.

As a senior leader, you will oversee the day-to-day operations in accordance with requirements and SLAs set out in the SOW. This includes prompt identification and resolution of Service delivery issues, implementation of preventative measures, and transition management during setup phase or expansion phases.

The successful candidate will have strong analytical and problem-solving skills, with experience in digital marketing ads sales and contact center operations. They will also possess excellent stakeholder and relationship management skills, with the ability to communicate effectively with clients.

Key Responsibilities
  1. Manage the overall performance and governance of Statements of Work
  2. Oversee the day-to-day operations in accordance with requirements and SLAs set out in the SOW
  3. Prompt identification and resolution of Service delivery issues
  4. Implementation of preventative measures and transition management
  5. Provide exceptional people and process management, mentorship, and career development to team members
  6. Drive Operations teams to deliver continuous improvement and productivity/quality gains
  7. Flag and escalate business risks timely to clients
Critical Skills Required
  • 18 years of experience in contact center operations
  • Strong B2C/B2B sales experience
  • Digital marketing ads sales experience
  • Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment
  • Strategic thinker with strong analytical and problem-solving skills
  • Very strong level of English, both written and verbal
  • Adaptable and energized by a fast-paced environment
  • University Graduate or above
  • 8 years of people management experience, including managing leaders, and a strong desire to develop team members and at least 2 years handling sales
Requirements

• Provide mentorship, guidance, and career development to team members

• Lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities

• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with internal & global cross-functional teams

• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication

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