Customer Service Leadership Manager

3 weeks ago


Mumbai, Maharashtra, India Brenntag Full time
Job Description

At Brenntag, we are currently seeking an experienced Customer Service Leadership Manager to oversee our entire order lifecycle.

We aim to guarantee accuracy and efficiency in every aspect of our order processing workflows.

  • Implement strategies to optimize order processing workflows and minimize errors.
  • Collaborate with Sales and other departments for smooth order execution and customer communication.
  • Champion the customer voice within the organization.
  • Analyze customer service metrics (NPS, CSAT, OTIF) to identify areas for improvement.

This role is ideal for a seasoned professional who can lead high-performing teams, advocate for customer needs, and influence organizational processes.

Your Profile

We seek a candidate with a Bachelor's degree in Business Administration, Marketing, or a related field. Prior experience working in fast-paced environments and maintaining composure under pressure is highly valued.



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