Hotel Hospitality Professional
2 weeks ago
We are seeking a highly motivated and detail-oriented Guest Service Associate to join our team at Novotel.
Responsibilities- Daily Operations: Attend daily briefings, understand guest levels (VIPs) and room categories, clean and maintain areas of responsibility according to standards, replenish guest supplies, report damage or malfunction in hotel rooms/areas, and maintain equipment cleanliness.
- Guest Services: Handle guest complaints tactfully, report incidents or irregularities to Supervisor, and record room status accurately.
- Valet Services: Perform tasks such as delivery of linen, processing laundry orders, and other duties assigned by Management.
- Be well-versed in hotel fire & life safety/emergency procedures, attend all briefings, meetings, and trainings, maintain high personal appearance and hygiene, and perform other reasonable duties assigned by Management.
- Establish and maintain effective employee working relationships.
We require a degree or diploma in Hotel Management, minimum 2 years of relevant experience, and good reading, writing, and oral proficiency in English language.
About the RoleThis is a full-time position with an estimated salary of $40,000 - $60,000 per annum, depending on location and experience. We offer a dynamic work environment, opportunities for growth and development, and a chance to be part of a global hospitality brand.
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