Territory Manager
2 weeks ago
About the Role
The Territory Manager - Customer Experience will be part of the Customer Experience team and will report to the Area Service Manager. The purpose of this role is to ensure maximum customer connect to enhance customer experience, facilitate value-added services to customers to enhance business penetration, and implement Balanced Scorecard approach and points.
Key Responsibilities
- Drive revenue growth and maximization of profitability in Dealer Service
- Increase the Happiness Index (CEI & CES) and work on reducing customer complaints by coordinating with all stakeholders
- Ensure timely submission of Warranty and FSC claims by channel partners
- Reduce non-claiming channel partners and warranty rejection
About Hero Motocorp
Hero Motocorp is the world's largest manufacturer of motorcycles and scooters for 22 consecutive years. We are at the forefront of developing modern, technologically superior, and eco-friendly mobility solutions for our millions of customers around the world.
What We Offer
As a Territory Manager - Customer Experience, you will have the opportunity to work with a globally benchmarked manufacturing and Research & Development (R&D) ecosystem. You will be part of a team that is committed to innovation and excellence, and you will have the chance to make a real impact on our customers' experience.
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