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Efficient Program Coordinator

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Palakkad, Kerala, India beBeeCoordinatort Full time ₹ 9,00,000 - ₹ 12,00,000
Job Description

The role of the MSP Coordinator involves ensuring operational efficiency, compliance, and high-quality service delivery within our Managed Service Provider (MSP) program. This includes managing tasks, conducting regular audits to ensure client requirements are met, and implementing Quality Assurance procedures.

Key Responsibilities:
  • Audit and Compliance: Regular audits are conducted to guarantee compliance with both client specifications and internal standards.
  • Requirement Management: The documentation and validation of client requirements are overseen, facilitating efficient staffing processes.
  • Quality Assurance (QA): QA procedures are implemented, and audits are performed to identify and rectify discrepancies in staffing processes.
  • Staff Augmentation: Worker profile management is coordinated, encompassing assignments, extensions, and terminations.
  • Handling Workload Spikes: Junior specialists receive support during periods of high volume.
  • Work Order Management: Updates to work orders are managed, ensuring accuracy and adherence to protocols.
  • Program Oversight: The MSP program's progress and performance are monitored, tracking key metrics.
  • Communication: Open communication channels are maintained between internal teams and external stakeholders.
  • SOW Management: Collaborative efforts are undertaken with stakeholders to transition staffing assignments into Statement of Work agreements.
Requirements
  • Bachelor's degree in a relevant field, such as business administration or human resources.
  • Experience in MSP coordination within the staffing or workforce solutions industry is preferred.
  • Strong attention to detail and accuracy in data management and documentation.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple tasks concurrently in a fast-paced environment.