Head of Customer Engagement

1 week ago


Gurgaon, Haryana, India Shipsy Full time

Customer Engagement Expert Wanted: We are seeking an experienced customer engagement expert to join our team. The successful candidate will have a proven track record of driving business growth through effective customer engagement strategies.

Key Responsibilities:

  • Develop and execute customer engagement strategies to enhance retention and expand revenue.
  • Collaborate with key account managers to identify growth opportunities and optimize customer engagement.
  • Support product adoption initiatives, ensuring customers maximize the value of Shipsy's solutions.
  • Drive strategic initiatives to improve customer experience, operational efficiency, and business outcomes.
  • Analyze customer data and feedback to identify trends and enhance service offerings.
  • Act as a strategic advisor to customers, helping them align Shipsy's solutions with their business goals.
  • Work cross-functionally with sales, product, and leadership teams to develop scalable customer success programs.

About Shipsy: Shipsy is a global SaaS company focused on the logistics tech space. Our platform helps retailers, logistics, and manufacturing companies get end-to-end visibility of their shipments, reduce logistics costs, and enhance customer experience.

We believe that delivering exceptional customer experiences drives business success, and we're looking for a talented professional to join our customer engagement team.



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