Customer Engagement Director

7 days ago


Gurgaon, Haryana, India Google Full time

Key Responsibilities

  • Develop and implement innovative programs and solutions to engage with new customers and identify potential business opportunities with the existing customer base.
  • Partner with regional sales teams, GCP/GWS Product Management, Google Cloud Marketing, Partner and CE teams to build a strategy to support greenfield pipeline creation and ensure quality.
  • Monitor weekly sales performance metrics and share key market performance insights with Google sales leadership, consult on vendor-led weekly business reviews, ensure performance diagnoses, mitigation plans, and follow up to deliver results including sharing best practices and involving Sales leadership or Vendor Strategy Operations (VSO).
  • Ensure vendor service quality against contracted service level agreements (SLAs), key performance indicators (KPIs) by conducting regular call audits, calibration sessions and quality reviews, sharing data-driven insights and feedback with vendor management and central Google teams.
  • Manage the execution of campaigns and partner strategy to ensure BDRs are working.

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