Head of Customer Engagement Management

7 days ago


Gurgaon, Haryana, India Shipsy Full time
Role Overview:

This is a critical role that requires a seasoned professional with expertise in customer success and revenue growth. The ideal candidate will have a strong understanding of product adoption strategies and customer lifecycle management.

Key Accountabilities:
  • Develop and execute customer success strategies to drive retention and revenue expansion.
  • Work closely with Key Account Managers to identify growth opportunities and optimize customer engagement.
  • Lead product adoption initiatives to ensure customers achieve maximum value from Shipsy's solutions.
  • Drive strategic initiatives to enhance customer experience, operational efficiency, and business outcomes.
  • Utilize tools like DevRev to monitor customer health, engagement, and support initiatives.
  • Analyze customer data and feedback to identify trends and enhance service offerings.
  • Act as a strategic advisor to customers, helping them align Shipsy's solutions with their business goals.
  • Work cross-functionally with sales, product, and leadership teams to develop scalable customer success programs.


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