Customer Support Professional

3 days ago

Gurgaon, Haryana, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

Job Summary:

We are seeking a customer support professional to join our team. As a customer support representative, you will be responsible for providing exceptional support to our customers through email and chat channels.

The ideal candidate will have excellent communication skills, a strong ability to problem-solve, and a passion for delivering high-quality customer experiences.

  • Providing customer support via email and chat
  • Responding to customer inquiries and resolving issues in a timely manner
  • Escalating complex issues to senior colleagues or managers as needed

About the Role:

This is an exciting opportunity to join a dynamic team and make a real impact on our customers' lives. You will be working closely with our customers, understanding their needs, and delivering tailored solutions to meet their expectations.

To succeed in this role, you will need to be highly organized, have excellent time management skills, and be able to work effectively in a fast-paced environment.

Key Qualifications:

Graduate freshers or those with at least 6 months of BPO experience

B.tech./UG degree from a recognized institution

Demonstrated ability to provide exceptional customer service

Excellent communication and problem-solving skills

Familiarity with CRM software and other technical tools

Salary: Rs. 16,000 per month

Shift: Rotational shifts

Work Days: 5 days a week with 2 days of rotational offs

Location: Gurgaon

Benefits:

Paid Training

Opportunities for growth and development

A supportive and collaborative team environment

Regular feedback and performance evaluations

Competitive salary and benefits package

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