Become a Customer Support Professional

5 days ago


Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 8,00,000
Job Title:

Customer Service Representative

">Job Description:

This role involves handling customer inquiries and resolving their queries in a timely and professional manner. You will be the primary point of contact for international customers, providing them with accurate information and resolving their queries related to products, services, and policies.

">Key Responsibilities:
  • Respond to inbound, outbound calls, emails, and chats from international customers.
  • Provide accurate information and resolve customer queries related to products, services, and policies.
  • Troubleshoot technical or non-technical issues efficiently.
  • Maintain a high level of professionalism and empathy in all customer interactions.
  • Document customer interactions and update CRM systems.
  • Escalate unresolved issues to the appropriate internal teams.
  • Ensure first-call resolution (FCR) and meet customer satisfaction (CSAT) targets.
  • Adhere to process compliance, quality standards, and service level agreements (SLAs).


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