Executive - Customer Support - ERP Product

1 week ago

Gurgaon, Haryana, India Rocket Flyer Technology Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Rocketflyer is looking for people, who love to solve customers problems to join its Support team as a Sales Support Engineer.

Individuals joining in this role at Rocketflyer are supposed to grow into becoming an Onboarding Consultant and over the years become Customer Success professionals.

  • The Right Candidate Will Front end our omni-channel support center by handling inbound calls, help requests on chat support channel or tickets created in our support system.

  • Understand our business management platform (Rocketflow) and how customers use it to be able to empathize with customers issues and provide resolution

  • Be responsible to meet our issue resolution benchmarks

  • Demonstrate visible difference in product knowledge every month

  • Create and share Adoption Summary reports for key accounts

  • Good communicator with ability to express technical concepts clearly.

  • Good Command on MS Excel, MS Power Point and MS Word

  • Can understand client query.

  • Problem Solving, Technical and Analytical Skills.

  • Product configuration, Documentation, Testing Bug Issues, Usability Testing.

Top characteristics and traits of a successful CSE :

  • Has passion for solving customers issues, not leaving anything open and one who enjoys customers appreciation

  • Soft yet clear communicator of English and Hindi language

  • A thirst for knowledge and growth in a start-up environment

  • Flexibility - Run Rocketflyer platform as an administrator acting like a customers extended team

  • Handle requests related with data setup and user management

  • Perform audit activities on visual and textual feedback provided by field teams based on certain guidelines

  • Run various MIS reports and share it with various customer teams

Eligibility :

  • 2+ years of experience in the Customer Support domain.

  • Experience in ERP Support is a must

  • Preferably IT educational background of BCA, MCA, BIT, MBA IT or Engineering

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