Retail Operations Director

4 days ago


Thiruvananthapuram, Kerala, India beBeeRetail Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Key Retail Operations Leader

The ideal candidate will have strong expertise in retail management, franchise relations, property negotiations, and market analysis.

Job Description:
  • Drive the overall performance, profitability, and growth of the retail business.
  • Lead franchise operations, identify new properties for store expansion, ensure operational excellence, and build a high-performing retail team.

Key Areas of Responsibilities:

  • Franchise & Store Expansion:
    • Identify and evaluate potential properties/locations for new stores.
    • Negotiate and finalize property lease agreements and franchise contracts.
  • Retail Operations Management:
    • Oversee day-to-day retail operations across all stores.
    • Implement operational policies, SOPs, and compliance standards.
    • Monitor store performance, sales, and profitability.
  • Team Leadership:
    • Lead, mentor, and manage regional/store managers and retail teams.
    • Drive training and development programs to enhance performance.
    • Foster a customer-centric culture across retail outlets.
  • Market Analysis & Strategy:
    • Conduct market research to identify new business opportunities and trends.
    • Develop and execute retail expansion strategies to maximize market share.
    • Monitor competitor activities and suggest innovative solutions.
  • Financial & Performance Management:
    • Drive revenue growth, cost optimization, and profitability.
    • Set performance benchmarks and regularly review KPIs.
    • Prepare and present business performance reports to management.

Qualifications & Skills:

  • Bachelor's or Master's degree in Business Administration, Retail Management, or related field.
  • 8+ years of experience in retail operations, with at least 5 years in a leadership role.
  • Strong background in franchise management and property acquisition.
  • Proven ability in team handling, business expansion, and operational excellence.
  • Strong analytical, negotiation, and decision-making skills.
  • Excellent leadership, communication, and stakeholder management abilities.

Preferred Skills:

  • Expertise in franchise and company-owned retail models.
  • Strong understanding of retail market trends and customer behavior.
  • Ability to drive multi-location operations with efficiency.
  • Proficiency in MS Office, ERP systems, and retail management tools.


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